Patient Charter

Your rights

You have the right to respectful, compassionate care without discrimination.

You have the right to clear explanations of your condition, proposed treatment, medication options, and known risks before giving informed consent.

You have the right to privacy of your medical records and conversations about your care.

You have the right to ask questions, request clarification, and seek a second clinical opinion where appropriate.

You have the right to transparent billing information and an official receipt for services paid.

Your responsibilities

Provide accurate personal, medical history, and insurance information to support safe care.

Arrive on time for booked consultations and bring prior prescriptions, lab/ultrasound reports, and HMO cards when applicable.

Follow agreed care plans and ward or clinic safety guidance, including hygiene and visiting rules.

Treat hospital staff, other patients, and visitors with courtesy.

Compliments and concerns

Feedback helps us improve. Please speak with the clinical desk or nursing leadership if you have compliments, questions, or concerns about your experience. Escalation pathways are available through hospital administration.